What's new in Eagle

Email designs v2

• Introducing Email Designs v2 for sleek looking modern email templates
• More than 20 new email blocks available to use, setting for each block to cater for your requirements and to create a sleek looking email design
• 7 ready to use templates available
• Loaded with new functionalities plus email preview including mobile view
• Use email designs v2 in your email campaigns
• Head on to Marketing > Email Designs v2 to start using it
• Click here for more info.

Automations v2

• Introducing Automations v2 allowing users to create even more powerful automations
• Use Branching or IF branches to achieve more in one automation
• New modern and sleek automation screen
• Build Automations using plain English via AI Automation builder
• Click here for more info.

Modern screens for Listings and Contacts

• Redesigned modern looking screens for the Listings and Contacts page
• More visibility less clicking
• Faster loading times
• Listings: Click here for more info.
• Contacts: Click here for more info.

Agent Socials

• Introducing Agent Socials which replaces Social Eazie for social ads
• Head on to the Social Ads tab of the listing to advertise your listing on major social media platform
• Easy one time onboarding process, set your own branding and templates. Set and forget.
• Click here for more info

New AML Partners

• easyAML and AML Assured are now fully integrated with Eagle for AML checks
• Simply head on to the Settings>Integrations>AML Partners tab to setup
• Click here for more info.

Other Updates

• Introducing Little Eagle, your in app companion will fly around and assist you on the functionality of a particular button or a page, great for new users. Click here for more info.
• VIC auction listings now allows agents to upload a Property Price Statement (PPS) which replaces the Statement of Information (SOI)
• All VIC listings brochures will have a QR code
• New AML related automation triggers and steps created
• New Task related automation triggers and steps created
• Users can now select segments as recipients for email campaigns
• Users can now CC contacts when sending an email via Eagle Mobile app

AML Integrations

• AML checks are now fully integrated with APLYiD and AMLHUB, allowing you to seamlessly create and manage AML checks. Click here to learn more.
• More AML integration partners are coming soon.

Pipelines V2

• Pipelines V2 is now available!
• Priority & Flags: Assign priorities and flags to deals, with an Overdue banner automatically displayed for deals past their close date. Filter deals by priority, flags, and overdue status.
• Compact Card View: Customise your deal cards by choosing which information is displayed and set a background colour for each pipeline to better suit your workflow.
• Click here to learn more.

Modern Addresses & Appraisals

• Addresses and Appraisals have been completely redesigned with a modern, streamlined interface for a faster and more intuitive experience.
• Addresses: Click here to learn more.
• Appraisals: Click here to learn more.

• New bulk actions are now available in the Buyer table, including Assign, Add to Group, and Remove from Group, making it easier to manage multiple buyers at once.
• Notes, emails, and SMS messages created while viewing a deal will now automatically associate with the deal, reducing manual effort and ensuring your activity history stays complete.
• Buyer Preferences are now available directly from the Contact Sidebar and within the Buyer table, making them easier to view and manage.
• Agent Proposals now supports Rental and Commercial Appraisals, extending proposal generation to more appraisal types.

The first quarter’s releases introduce new AI‑powered tools and a refreshed interface designed to help teams work faster, prioritise the right opportunities, and engage customers with greater relevance. These updates focus on reducing manual effort, improving visibility, and making everyday tasks more intuitive.

Watch the video for the latest AI Feature updates.

• Introducing AI Contact Insights, more info here.
• Introducing Natural Language Filters, more info here.
• Updated user interface for a modern, streamlined visual design with improved usability and navigation.
• Users can now send emails on behalf of other users, more info here
• Technical updates for a better user experience and security

Introducing AI Contact Insights

AI Contact Insights brings key information and recommended actions into a single, easy‑to‑view panel within each contact profile. Instead of searching through timelines or notes, users can access on‑demand insights based on real engagement data.

• On‑demand insights, when you need them: From a contact profile, users can generate AI insights at any time by clicking on AI Contact Insights. The system analyses activity, enquiries, and engagement history to surface what matters most right now.
  
  
• Recommended next actions: AI suggests practical, prioritised next steps to help users stay organised and responsive. These are based on recent CRM interactions and task history, and may include:
  Follow-ups already recorded in the system, such as appraisal requests with due dates
  Responses to recent or overdue enquiries, shown alongside the related property context
  Proactive outreach opportunities, such as relevant property matches based on prior interactions
  Each recommendation includes an explanation of why it is being shown, along with indicators such as New or High, to support informed prioritisation.
  
  
  
• Buying and selling signals: AI highlights patterns in recorded interactions that may help users understand where a contact could be in their property journey. These indicators are drawn from observable CRM activity and may include:
  Property types and price ranges previously engaged with
  Repeated interest in particular listings
  Engagement patterns that may suggest an upcoming buying or selling decision
  

These signals are intended as guidance only and support professional judgement.

• Urgency indicators: Time sensitive items already tracked in the CRM are clearly highlighted, including overdue follow-ups and tasks approaching or past their due dates. This helps users quickly identify contacts that may require timely attention.
  
  
  
• AI‑generated conversation starters: To support more relevant outreach, AI suggests conversation openers based on existing CRM information, such as:
  Recent interactions recorded with the contact
  Properties they have viewed or enquired about
  Recent activity that may warrant a check-in
  

These suggestions are designed to help users prepare thoughtful, context-aware conversations while remaining natural and personal.

• One view, less manual effort: All insights are surfaced in a single panel, removing the need to manually review multiple records, notes, or communication histories.
  

Learn more about the AI Contact Insights here: https://eagle-crm.elevio.help/en/articles/381-understand-ai-insights-for-contacts

• AI Call Scripts - We released the Reasons to Call widget last quarter, and now you can generate smart, tailored call scripts instantly based on the reason for calling, helping you start conversations with confidence.
  
  
• Realestate.com.au API Enquiry Importing - Realestate.com.au enquiries now import directly via API, for faster and more reliable enquiry syncing and no import contact email setup required.
• Faster Filter Queries - Enjoy up to 80% faster results when filtering, making it quicker to find the contacts and data you need.
• Preference Lock - Lock a contact’s buyer preferences to prevent them from being overwritten by new enquiries or automations.
  
  
• New & Improved Integrations Page - A redesigned Integrations page with a clearer layout and easier navigation to help you find what you need faster.
  
  

• Introducing the Reasons to Call widget, more info here.
• We've implemented the Agora Gateway Widget, which allows users to seamlessly transition between multiple MRI products and stay on top of product notifications. To access the widget, click on the Agora Gateway tile on the top left of your screen.
  
  
  
• New Zealand clients can now use the CoreLogic Integration. Head over to Settings>Integrations and click setup on the Corelogic tile to get started.
• Set time-based automation triggers for a key date trigger so that the following steps execute exactly when you want.
• You can now set a custom property field to be a required field.
  
  
  
• Exposed additional fields on our API, making it easier to create/update additional data using our API
• A new automation step has been added to be able to assign a project enquiry to the project listing agent.
• Updates to the Prospecting module wherein a user can now mark a Prospecting Area as Completed, and added a dedicated tab to see the completed areas.
  
  
  
• For our Queensland clients, you may request a Seller Disclosure Statement(SDS) and easily order this document via our partner Rello. To request one, go to the Images, Docs and Copy section of your listing.

Introducing the Reasons to call widget:

• Displays contact tiles suggesting who to call and why.​
• Currently triggers for:​
  • Buyers marked as interested for a property​
  • Sold properties where you have an owner in the same area.
• Triggers are planned for listed properties and other key events.

To add the Reasons to Call widget, go to your Dashboard, click on the Add Widget button and add the Reasons to Call widget

• Introducing Prospecting, take a consistent, strategic approach—whether you're door-knocking, doing letterbox drops, or using other outreach methods, make sure no property in your territory is overlooked. More info here.
• Create a Proposal in a minute! We’ve launched two powerful new tools designed to work together, taking you from prospecting to digital proposal to a signed agreement in one seamless flow. More info here.
• The export activity email sent to the account owner will now also include the data that was exported by the user
• You can now connect to any of the utility connection providers below to earn commissions.Head on to the Integrations page under settings to set up your preferred utility partner
  • MovingHub
  • Compare and Connect
  • MyConnect (new)
• Added Trademe.co.nz listing views on the Online Vendor report
• Users can now create Letters for addresses that do not have an owner or a tenant attached to the address.
• MRI Eagle CRM Is now CASA tier 2 certified product. This is a high level security certification only provided to products after intensive pen testing and is recognised by companies like Google.

We’ve launched two powerful new tools designed to work together, taking you from prospecting to digital proposal to a signed agreement in one seamless flow.

Agent Proposals – Create Proposals in Under a Minute
Easily create digital proposals and win more listings today.

All-in-One Simplicity
Introductions, proposals, and price updates -all bundled together. Create polished, on-brand presentations that make you stand out at every stage of the sales journey.

Customised To Your Brand
Choose from 3 professionally designed templates, then make them your own. Tailor colours, fonts, sections, and landing page formats to match your brand and workflow - no design skills needed

All-in-One Simplicity
Introductions, proposals, and price updates -all bundled together. Create polished, on-brand presentations that make you stand out at every stage of the sales journey.